Returns & Exchanges
We want you to be completely satisfied with your Los Poblanos Farm Shop purchase; if our lavender-infused apothecary products do not meet your expectations, we accept returns on unused items within 30 days of delivery.
Initiate Your Request
Contact our customer care team with your order number and details regarding the items you wish to return or exchange.
Prepare Your Package
Carefully pack the unused products in their original packaging to ensure they are protected during transit back to our farm.
Ship to the Farm
Affix the provided return shipping label and drop your package off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing